managed services
Managed Services
   24x7 Network Monitoring
   Backup & Disaster    Recovery
   Remote Access
   Helpdesk Support
   Compare Your Options
Professional Services
compare your options
Managed by
Fidess Group's Managed Services
Proactive management of IT infrastructure
24x7 monitoring by a group of experts
Remote management reduces time to repair
Reporting portal - access to information related to inventory, availability and performance
Dependency on third party
Slightly higher cost than some options
Most work performed off-site so customer does not see the engineer at work
Time & Material
IT Support
Classical model
Friendly vendors
Eliminates headaches of hiring staff, training and maintenance
Eliminates staff training
Reactive management
No 24x7 monitoring
Pay as you go, unpredictable billing
Billings on systems down
Lack of expert group support
Delay in attending problems
Dependency on a third party
Complete control of the IT management process
Choice of management tools
IT management not a core business activity
Retaining IT experts difficult
High cost of training
Most expensive option
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