managed services
Managed Services
   24x7 Network Monitoring
   Backup & Disaster    Recovery
   Remote Access
   Helpdesk Support
   Compare Your Options
Professional Services
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Advantages
Disadvantages
Fidess Group's Managed Services
 
Proactive management of IT infrastructure
 
24x7 monitoring by a group of experts
 
Remote management reduces time to repair
 
Reporting portal - access to information related to inventory, availability and performance
 
Dependency on third party
 
Slightly higher cost than some options
 
Most work performed off-site so customer does not see the engineer at work
Time & Material
IT Support
 
Classical model
 
Friendly vendors
 
Eliminates headaches of hiring staff, training and maintenance
 
Eliminates staff training
 
Reactive management
 
No 24x7 monitoring
 
Pay as you go, unpredictable billing
 
Billings on systems down
 
Lack of expert group support
 
Delay in attending problems
 
Dependency on a third party
Self-Managed
 
Complete control of the IT management process
 
Choice of management tools
 
IT management not a core business activity
 
Retaining IT experts difficult
 
High cost of training
 
Most expensive option
 
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