managed services
Managed Services
   24x7 Network Monitoring
   Backup & Disaster    Recovery
   Remote Access
   Helpdesk Support
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Professional Services
managed services
Managed Services represents a paradigm shift from the traditional break-fix IT-model to a proactive approach of “managing” technology. With this innovation, Fidess Engineers are aware of any IT problems before the clients do. Under the previous model, support took a reactionary role. Now, Fidess can resolve issues quickly, usually before they begin to hinder a network.

Managed Services is a time-saving, cost-effective method for small to medium-sized businesses to take control of technology. This methodology has transformed the industry and is fast becoming the most popular and safest way of maintaining a network.

  • Systems are monitored 24 hours-a-day, 365 days-a-year
  • Remote Access Control allows for a Fidess Engineer to solve a problem without traveling on-site
  • When a network or computer problem is detected, it is passed on to one of the over 300 engineers in the Network Operations Center (NOC) for analysis
  • Antivirus Scans are automatically executed and reported
  • Windows-approved Patches are automatically uploaded and integrated
  • Complete Network Security
Network security is becoming increasingly necessary as people spend more and more time connected. Companies have to make sure that their networks are protected and immune to viruses, breaches, and similar interferences. Fidess customers rest assured that their data is safe and their networks remain reliable.

When a client enrolls in Managed Services, they are linked to a completely secure IT framework that provides daily antivirus checks, daily spyware scans and removal, no firewall risks, and increased security.
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