managed services
Managed Services
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Professional Services
remote access
Managed Services gives Fidess Engineers the opportunity to perform Remote Access repairs. An on-site visit involves time and costs and, as a result, remote access has proven extremely beneficial for solving minor IT problems.

With remote access, a Fidess Engineer can speak with a client over the phone, access their computer using a secure connection, and walk them through the problem until its resolution without ever coming onto the client site.

With Remote Access, clients receive:

  • Technical problems resolved from our Fidess location in Burlington, MA (problems can often be solved remotely)
  • Minimum interruption at work (repairs often done after-hours)
  • Faster response time, reduced downtime, and increased productivity
  • Voice-Chat Technology that encourages users to participate in problem resolution
  • More productive on-site visits (we know what’s wrong before we arrive!)
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